Pizza Ranch Kentwood

Today me and my boyfriend decided we would have our dinner at Pizza ranch in Grand Rapids Michigan on 28th St. On our way to the restaurant we stopped at the marijuana dispensary and he picked up his Medication. We stepped to the front desk and were greeted by the manager Shanika. He Set his bag that was still sealed on the counter to reach his pocket and get his wallet to pay. Meanwhile, I grabbed the cups and went to the pot machine to get our drinks he turned And started to walk away from the counter and realized that he had left his belongings on the counter. Only A few steps away, he stopped and says I left my stuff on the counter, turned around and asked the woman at the counter. Where did the bag go that he sat there? She said she did not know she didn’t see any bag. With nobody else, customers or employees in the vicinity of the front desk, knowing nobody could’ve grabbed it, but her he insisted that she tell him where his stuff is, and that he was going to call the police if it was Not returned. She was diligent that she had not seen it so he started to call the Kentwood police department. In the Meantime, I thought to go around to the back door where employees go in and out to see if I could find it back there and lo and behold. There was an employee, shoving the bag into the bushes behind the Restaurant. I caught him red-handed. The police came. They did not want to give us our money back. The police advised them that they need to give our money back to us because we had not ate and we were not going to eat at that point at that point. The employees decided to call the general manager on the phone. The general manager asked to speak with the police and Told the police that they wanted a no trespass put on myself and my boyfriend so we would not be allowed in that establishment again And argued to the police that they did not want to give the money back to us !!!!!! we did nothing wrong. We were paying customers their employees stole from us!!!!!!!!

Not happy at all with my visit. Way overpriced at almost $20. Coffee was cold. There were no wings. The desserts and breadsticks were all super hard on the bottom. Just overall bad.

The chicken needs to be labeled as to what it is. I don't know if it is spicy or something else but otherwise it was really good

Good food. Good service. Getting expensive, plus an extra charge for credit card.

Had lunch on 6/11/25, no one showed up to pick up dishes for an hour. Pizza that shouldn't have hot sauce had hot sauce.